FB376U: Intermittent delays with outgoing transactions

Incident Report for Fireblocks

Resolved

This incident has been resolved.

Posted Dec 26, 2024 - 20:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 26, 2024 - 20:46 UTC

Update

The issue is identified and related to a third-party Cloud provider outage.

Posted Dec 26, 2024 - 19:43 UTC

Identified

Our outgoing transaction processing infrastructure is experiencing an issue that is causing transactions to be queued longer.
Symptoms include outgoing transactions stuck on "QUEUED" and "PENDING_SIGNATURE" statuses.

We are actively investigating this issue.

Posted Dec 26, 2024 - 19:05 UTC

This incident affected: Transactions engine.