FB400U: Intermittent signing delays with outgoing transactions

Incident Report for Fireblocks

Resolved

This incident has been resolved.
Posted Feb 03, 2025 - 19:30 UTC

Monitoring

The transaction engine component has been restored, and transactions should now process as expected without any additional action. However, it may take some time to process the transactions queue.
Posted Feb 03, 2025 - 19:19 UTC

Update

The transaction engine component has been restored, and transactions should now process as expected without any additional action. However, it may take some time to process the transactions queue.

We are actively monitoring the system to ensure continued stability.
Posted Feb 03, 2025 - 19:15 UTC

Update

We are continuing to work on a fix for this issue.
Posted Feb 03, 2025 - 18:55 UTC

Update

Update: Symptoms include outgoing transactions stuck on "PENDING SIGNATURE" and "QUEUED" status. The API calls result in "Unauthorized: unexpected error."
Posted Feb 03, 2025 - 18:49 UTC

Identified

Our transaction processing infrastructure is currently experiencing an issue that is causing transaction signing delays. Issue has been identified, working on a fix.
Posted Feb 03, 2025 - 18:23 UTC
This incident affected: Transactions engine and API.