FB562U: Degraded Performance in Transaction Processing

Incident Report for Fireblocks

Resolved

This incident has been resolved.
Posted Oct 28, 2026 - 17:09 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 28, 2026 - 17:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 28, 2026 - 17:04 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Oct 28, 2026 - 17:02 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 28, 2026 - 16:23 UTC

Investigating

We are currently investigating sporadic instances of transactions stuck in PENDING_AML_SCREENING and SUBMITTED on the platform.
Posted Oct 28, 2026 - 16:18 UTC
This incident affected: Transactions engine.