FB455U: Intermittent delays with outgoing transactions

Incident Report for Fireblocks

Resolved

This incident has been resolved.
Posted Oct 11, 2025 - 15:26 UTC

Update

Updated status: The newly initiated transactions are processing successfully.
We are actively working to resolve the existing transactions that remain in the SUBMITTED or PENDING_AML_SCREENING state.
Posted Oct 11, 2025 - 14:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 11, 2025 - 14:03 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 11, 2025 - 13:55 UTC

Investigating

Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status.
We are actively investigating this issue.
Posted Oct 11, 2025 - 13:30 UTC
This incident affected: Transactions engine.
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